Servicing and Customer Care
For Your Peace of Mind
Brähler ICS is committed to the conference industry in terms of research and development. Brähler ICS is a member of the German Institute for Standardisation (DIN), proof of its commitment to the highest standards of quality. The company founder, Helmut Brähler, was the driving force behind the DIN 15906 "Conference Systems" norm. Brähler ICS is certified to DIN EN ISO 9001:2000 standard for all work, including development, manufacture, sales and rental service. We work with a quality management system to safeguard work processes and procedures. Procedural requirements, processes and targets are clearly defined in various documents. Our certification demonstrates that our quality management system corresponds with European benchmark standards.
Optimum Operability of the Systems by Your Personnel
Naturally, we instruct your personnel thoroughly in how to operate our conference system technology, so that your conferences are perfect from the start.
Training
Training is offered regularly either at Brähler’s premises or at the customer’s offices and this enables your personnel to handle and operate your system, and conference technology in general, with the greatest confidence. At your request, we can also organise individual technician training sessions in line with your times and training requirements.
Servicing
We can help to preserve the value and operational security of your investment with appropriate servicing schedules, as well as with individual servicing or update offers.
System Expansion Support
By constantly upping standards, Brähler conference technology systems are technologically secure and future-proof to an unusually high degree. This means that expanding or adjusting your system is possible at any time. Our Sales team will be happy to discuss this with you in more detail.
Worldwide Rental Service - Expansion Options
Immediate access to Brähler event technology means that you have added security, even when organising bigger conferences or events. You can rent an almost unlimited quantity of technology, anywhere in the world, to add on to your existing system, so that you can cope with unusually busy times or organise events. Our conference and event technicians are highly skilled in the organisation of events, whatever the size, and can guarantee at all times that your event will be a success. Our partners are certified with the ‘ICS’ mark of the Brähler Group. That’s how you can immediately recognise the Brähler-specific corporate culture and guarantee, which can be summed up in just a few words:
- reliability
- technical perfection
- flexibility
We look forward to working with you.